Returns & Exchanges
At Aussie Hobbies, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for unused and unopened items in their original packaging. Whether you have changed your mind or received a faulty product, our team is dedicated to ensuring a smooth and fair resolution.
Initiate Your Request
Contact our customer support team via email with your order number and a brief explanation of why you wish to return the item.
Approval and Labeling
Once your return is authorized, we will provide you with a Return Merchandise Authorization (RMA) number and the correct warehouse shipping address.
Secure Packaging
Pack your hobby gear securely in its original box to prevent damage during transit, ensuring all manuals and accessories are included.
Inspection and Refund
After our technicians inspect the returned goods, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing