Frequently Asked Questions
Everything you need to know about shopping with Aussie Hobbies
What are your shipping rates and delivery times?
We offer flat-rate shipping across Australia starting at $9.95. Standard delivery typically takes 3-7 business days, while Express options are available for those who want their hobby gear faster.
Do you offer international shipping?
Currently, Aussie Hobbies ships exclusively within Australia and to New Zealand to ensure we provide the most reliable service and competitive rates for our local community.
What is your return policy for hobby kits?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please note that for model kits and electronics, we cannot accept returns once the factory seal is broken.
Are your products covered by a warranty?
Yes, all our motorized and electronic products come with a standard manufacturer's warranty. If you experience a technical fault, please contact our support team and we will assist with the repair or replacement process.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and interest-free payment options including Afterpay and Zip Pay for eligible orders.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched from our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery's progress.